Eastern Shore AI

Privacy Policy

Last updated: March 15, 2026

This Privacy Policy explains what information Eastern Shore AI collects through this website, checkout, support tools, and customer communication channels, how that information is used, and how to contact us with questions.

Information we collect

• Contact information you provide, such as your name, email address, phone number, and shipping address.
• Order and transaction information needed to fulfill purchases.
• Messages you send through contact forms, Ask K chat, or human support chat.
• Basic technical information such as browser/device data and site usage logs used for site operations, fraud prevention, and troubleshooting.

How we use information

• To process and fulfill orders.
• To respond to support requests and product questions.
• To operate and improve the website, checkout flow, and support tools.
• To maintain security, prevent abuse, and troubleshoot technical problems.

Payments

Payments are processed by Stripe. Eastern Shore AI does not store or directly access your full payment card details. Your use of checkout is also subject to Stripe’s terms and privacy practices.

Support chat and Ask K

Messages sent through Ask K or live support may be processed and stored so we can answer questions, improve support quality, and troubleshoot issues. If a visitor escalates to a human, support messages may be routed through third-party services used for notifications and operations.

Sharing of information

We do not sell your personal information. We may share information with service providers that help us operate the site and business, including payment processors, hosting providers, and support/infrastructure vendors, only as needed to provide those services.

Retention

We retain information for as long as reasonably necessary to fulfill orders, provide support, keep business records, and meet legal or operational requirements.

Your choices

If you would like to request deletion or correction of personal information you have provided to us, contact us using the information below. We will review and respond as appropriate.

Contact

Email: [email protected]
Phone: (302) 907-9162