Terms and Privacy

Terms of Service

1. Agreement

These terms are between you and Eastern Shore AI, LLC, a Maryland limited liability company ("we," "us"). They cover Folder to Film: the story film service at easternshore.ai, your film dashboard, Ask K on the Folder to Film page, and keepsakes made from your film. By paying, you agree to these terms and to the Privacy Notice below. You must be at least 18 years old to order, and by paying you confirm that you are.

2. What you get

For the film price, we make one narrated short film from the materials you provide: up to about 8 minutes, using up to about 75 photos and clips, with a written script, narration, music and, where it helps, maps and illustrations. You get two rounds of changes, a private page where you can watch and share the film, and a download to keep. Longer films and very large projects are quoted before we start. Keepsakes (books, audiobooks, prints and similar) are separate purchases.

3. Price, payment and sales tax

The price is shown on the Folder to Film page and at checkout, and is charged once when you order. Payments are processed by Stripe; we never see or store your full card number. A film delivered electronically is a taxable digital product in Maryland, so Maryland customers pay Maryland sales tax (currently 6%) on top of the price. Customers outside Maryland are not charged sales tax by us. Checkout shows your exact total before you pay.

4. Your dashboard

When your payment goes through, your private film dashboard opens and we email you its link. That's where you name your project, answer our questions, upload your files, chat with us, watch your demo and final film, and ask for changes.

Who can get in. The link alone doesn't open your dashboard. The browser you paid from is signed in automatically; on any other phone or computer, we email a 6-digit sign-in code, and we only ever send it to the email you ordered with or to people you've added in the dashboard's "People with access" section. Everyone you add can upload, answer questions and chat, so add only people you trust. You're responsible for what the people you add upload and write, and these terms apply to it as if it came from you. You can remove anyone at any time, which signs them out right away. If you think someone has access who shouldn't, remove them or tell us and we'll reset your dashboard link and sign every browser out.

5. Timing

Your demo is usually ready 2 to 3 business days after you press Start production (weekends and major holidays don't count), and your final film usually comes the next business day after you send your changes or approve the demo. These are our normal times, not guarantees. Large projects, missing information, or many changes can take longer, and we'll tell you if they will. If you need the film by a certain date, such as a party, a service or a holiday, tell us in your dashboard and we'll confirm whether we can make it before you rely on it.

6. Your materials and your permission

"Your materials" means everything you give us: photos, videos, audio, voice memos, documents, links, names, stories and answers. You keep all rights to your materials. You give us permission to use, copy, edit, enhance and arrange them, and to have our service providers process them, only to make, deliver and fix your film and anything else you order from us, and to keep the records the law requires. This permission ends when we delete your materials as described in the Privacy Notice.

By uploading, you confirm that:

• you own your materials or have permission to use them this way (for example, a professional photographer's or a newspaper's photos may need their permission);
• the people shown or named, or their families, would be comfortable with them being in the film, and for any child under 18 you are the parent or guardian or have that person's permission;
• your materials don't break any law or anyone else's rights.

Copyright is your responsibility. We have no way of knowing who owns the photos, videos, music, writing or other materials you send, so we rely on you to upload only what you own or have permission to use. If someone tells us something in your project infringes their rights, we may remove it from your film, and you're responsible for any claim that results (see section 13).

We won't use your materials, your film or your name in our advertising, website, portfolio or social media unless you give us written permission (an email is fine), and you can take that permission back at any time.

7. What we won't make

We make films for families, friends, coworkers, churches and businesses. We won't make, and you agree not to upload or ask for:

• Anything illegal, or anything that promotes or helps with something illegal.
• Sexual or adult content: pornography, or sexually explicit or sexually suggestive material. Anything that sexualizes a minor will be reported to the authorities.
• Political advertising or campaign content: anything made to support or oppose a candidate, party, ballot question or law, or to raise money for one. A family film about someone who held public office is fine; a film made to win votes isn't.
• Hate, harassment or threats: content that attacks or demeans people for who they are, bullies or humiliates a real person, threatens anyone, or glorifies violence or self-harm.
• False or harmful claims about real people, or someone's private information shared without their permission.
• Deception: a fake recording of a real person saying or doing things they never did, or a film that pretends to be from a business, church or person it isn't from without their permission.
• Material you don't have the rights to (see section 6).

This covers everything you or anyone you add to your dashboard sends us, including chat messages. We decide in good faith whether a project crosses these lines, and when it's only one photo or one part, we'll usually just ask you about leaving it out.

If a project breaks these terms (this section, the promises in section 6, or any other part of these terms), we may decline it or stop work at any stage, even after production starts, and delete what was uploaded. We'll refund what you paid minus Stripe's processing fee, because Stripe keeps its fee when a payment is refunded and doesn't return it to us. For a card payment the fee is 2.9% of the total plus 30¢, about $6 on a $199.99 film; some other payment methods cost more. Sales tax is refunded in full. We may also decline future orders.

8. How we use AI

We use AI tools to help make your film, and we're open about it. Narration is an AI voice unless you record it yourself. Illustrations for moments without photos are AI-generated artwork. AI helps us sort your materials, transcribe audio, clean up photos and draft the script. A person reviews every name, date, picture and line, and nothing is final until you approve it. Illustrations are artistic interpretations, not historical records: when we base a person's likeness on photos you provide, it's an approximation. Please check your demo carefully, because you're the expert on your family's story.

9. Music

We use original music or music we're licensed to use. We can't add copyrighted commercial songs (for example, a hit song from the radio) to a film that will be shared online, even if you send us the file, because that can get the film blocked or taken down. If a particular song matters to you, tell us and we'll find a similar licensed piece or suggest how to play the song alongside the film at your event.

10. Changes

Two rounds of changes are included. For each round, send us everything you'd like changed on your dashboard (names, dates, pronunciations, photo swaps, wording, music mood); we make the changes and send you a new version. Additional rounds, or changes that amount to a different film (a new story, a new style, many new materials), may cost extra; we'll tell you the price before doing any of it.

11. Who owns the finished film

Once you've paid, the finished film is yours to keep, copy, share, post and show, for personal, family, church, community or business purposes. Some parts of it are licensed rather than owned outright, such as music, AI voices and the software used to make it; you may use those as part of the film, but not separately. We keep ownership of our own tools, templates and know-how, and we may keep a private copy of your film for our records until it's deleted as described below.

12. Cancellations and refunds

• Before you press Start production: cancel any time and we'll refund what you paid minus Stripe's processing fee, which Stripe keeps when a payment is refunded (about $6 on a card; see section 7). Email us or reply to any of our emails.
• After production starts: we've begun the work, so payments aren't refundable. If you're unhappy with the demo, tell us what's wrong and we'll make it right with your two included rounds of changes.
• If we can't deliver your film for any reason on our side, we'll refund you in full.
• If your project breaks these terms (see section 7), at any stage: we refund what you paid minus Stripe's processing fee.

Refunds go back to the card or payment method you paid with. Sales tax is always refunded in full.

13. The legal parts

No warranties beyond these terms. We make every film with care, but except as stated in these terms, the service is provided "as is," without warranties of any kind, including merchantability or fitness for a particular purpose.

Limit of liability. Our total liability for any claim about Folder to Film is limited to the amount you paid us for the film or product involved. We're not liable for indirect or consequential damages, such as a missed event, lost profits or emotional distress, except where the law doesn't allow this limit. Please keep your own copies of your original photos and videos: uploading them to us is not a backup service.

Your responsibility for your materials. If someone makes a claim against us because of materials you provided or the permissions you confirmed in section 6, you agree to cover the reasonable costs of that claim.

Events outside anyone's control. We're not responsible for delays caused by things outside our reasonable control, such as severe weather, power or internet outages, or failures of the services we rely on.

Governing law. These terms are governed by Maryland law, with any dispute heard in the courts of Wicomico County, Maryland. Before going to court, please contact us so we can try to fix it.

Changes to these terms. We may update these terms. The version you agreed to when you paid applies to your order unless you agree to a new version.

Privacy Notice

This notice covers Folder to Film. Our general privacy policy covers the rest of easternshore.ai. Where they differ for Folder to Film, this notice applies.

What we collect

• Order details: your name, email address, phone number if you give it, billing address and the state it's in (for sales tax), what you paid, and the payment reference. Stripe collects your card details directly; we never receive your full card number.
• Your project: the project name, what the story is about, the occasion and date you need it by, your answers to our questions, links you share, your notes and chat messages, your feedback on the demo, and our emails with you.
• People you add: the names and email addresses of people you give access to your dashboard. We use them only to send their invitation and sign-in codes and to show who wrote what in your project chat.
• Your files: the photos, videos, audio, documents and other files you upload, including the names of the files and their size and type. These can contain information about you and about other people: faces, voices, places, dates, and sometimes sensitive details such as health, religion or family history. Please only send what you're comfortable with us seeing and using for your film.
• Ask K: if you use Ask K, your questions and the recent messages in that chat are sent to Anthropic to write the answer. We don't save Ask K chats; we keep only daily counts. If you use the order-status box, the email address you enter is used only to look up your order and email its status to that address; we keep a scrambled form of it for up to a day to stop abuse.
• Technical information: your IP address and browser details, used briefly for security and to stop abuse (for example, rate limits and Cloudflare's bot check), and the analytics described in our general privacy policy for the Folder to Film page (Google Analytics). Your dashboard does not use analytics or advertising trackers.

How we use it

• To make, deliver and fix your film and any keepsakes you order, and to keep your dashboard working.
• To email you about your order: your dashboard link, your production timeline, your demo, your final film and anything we need to ask.
• To keep business, tax and accounting records the law requires.
• To protect the service and our customers from fraud and abuse.

We don't sell your information or files, don't share them for advertising, don't build marketing profiles from them, and don't use them to train AI models. We don't use your materials or film for anything else, including our own marketing, without your written permission.

Who helps us

We use these service providers, each only for the job listed and under its own privacy and security terms:

• Stripe: payments, receipts, and sales tax calculation.
• Cloudflare: hosting for our servers and your dashboard, private storage for your uploaded files, sending our emails, and security (including the bot check).
• Resend: a backup way of sending our emails if Cloudflare's email service fails.
• Anthropic (Claude): Ask K's answers, and helping us sort your materials, transcribe and summarize them, and draft your script.
• OpenAI (ChatGPT image tools): creating illustrations and cleaning up or restoring photos. When an illustration needs to resemble a real person or place, we may send the relevant photos as references.
• ElevenLabs: AI narration voices (it receives the script text, and your recording only if you ask us to clean up or match your own voice).
• Google: analytics on the Folder to Film page, and YouTube only if you ask us to post your film there.
• Printing partners (such as Lulu): only if you order a printed keepsake, they receive the book files and your shipping address.

We send each provider only what it needs for its job. Where a provider offers a setting that keeps customer content out of AI model training, we use it. We may also share information if the law requires it, to protect someone's safety, or with a buyer if the business is ever sold (who would have to honor this notice).

Who can see your film

Your dashboard and your film are private. Only people with your private links can see them, and our pages for them tell search engines not to list them. Inside Eastern Shore AI, only the people making your film see your files. We post your film to YouTube or anywhere else only if you ask us to, and only with the visibility you choose (private, unlisted or public).

How long we keep it

• Your finished film, your dashboard and share page, and the files we made for your film (script, narration, illustrations, and the cleaned-up photos and clips we used): kept for as long as you want them, so family can keep watching and you can order keepsakes or extra copies any time. We delete them whenever you ask. Please still download a copy to keep; we're not a backup service.
• The original files you uploaded: deleted 12 months after we send your final film (the versions used in your film stay with it, as above). If your project is canceled, they're deleted when we process the cancellation. You can ask us to delete them sooner at any time.
• Order, payment and tax records: kept as long as tax and accounting law requires (generally up to 7 years), then deleted.
• Emails with you: kept as long as needed to support your order and as business records.

Security

Everything you send travels over an encrypted connection (HTTPS). Your files are kept in private storage, separated by project, and can't be reached from the internet without a signed, time-limited link that only we can create. Your dashboard is reached through a long, random private link, and a browser can only open it after it's signed in: automatically for the browser you paid from, otherwise with a one-time code emailed only to you or to people you've added. We limit who can see customer files to the people making your film, and we protect our admin tools with a password and a second sign-in step. No system is perfectly secure, so if we ever learn of a breach affecting your information, we'll tell you promptly.

Your choices and rights

• See or get a copy of the information we hold about you.
• Correct anything that's wrong.
• Delete your files, film and project at any time. We'll confirm when it's done. (We keep only the payment and tax records the law requires.)
• Take back permission you gave for marketing use at any time.

To do any of these, email [email protected] from the address you ordered with, or call (302) 907-9162. We'll answer within 30 days, usually much sooner. You won't be treated differently for asking.

Children and other people in your story

Folder to Film is for adults. We don't knowingly collect information directly from children under 13. Your materials may include photos, videos or stories of children and other people: you're responsible for having the right to share them, and we use them only to make your film. If someone in a film asks us to remove their image or information, we'll work with you to do that.

Contact

Eastern Shore AI, LLC · Fruitland, Maryland
[email protected] · (302) 907-9162